On return, you agree to deliver the garment instore or via our Drop Box option no later than the last day of your hire period. If you are posting the garment back to us using the provided return satchel, you must place this satchel in the mail no later than the last day of your hire period. The time it takes for this satchel to travel via post from your location to ours, is not included in your hire timeframe.
We offer a free Drop Box service for all returning orders. Our Drop Box is located on our premises and is monitored under 24 hour video surveillance. Our Drop Box is physically checked and emptied numerous times daily. Your request to use this return option needs to be communicated with YVDH at the time of placing your booking. Once you return your garment to us via the Drop Box option, you do not need to do anything further. You will receive a confirmation email stating we have received your return. Should you not receive a confirmation email from us, we may be under the assumption your order was not returned. If for any reason we believe your order was not returned and there is a dispute, we will review our video footage of your deposit and a decision will be made by management to finalize matters. You agree to accept our final decision in this matter as part of agreeing to our Terms and Conditions. If our Drop Box is tampered with, footage will be reviewed and potentially forwarded to authorities. Should our Drop Box be tampered with and your returned garment is damaged or stolen, if our footage shows you have returned the garment as per our agreement, we will take full responsibility for said garment and you will not be changed any 'damage' or 'late' fees. Should we review footage and you have not returned the garment, you will be charged 'late' or 'not returned' fee.
If you choose to return your order via return post, a return post satchel will be provided with your received order. You cover this return post cost as part of your hire fee. Please note we remove the tracking sticker from the satchel we provide so we can track the parcel coming back to us. If you wish to track yourself please make a note of the tracking number on your satchel and you can track this via Australia Post's website.
We highly recommend you return your order via an Australia Post Outlet where it will be scanned over the counter as proof of lodgement. This ensures you will not be responsible for late fees should an Australia Post Box not be emptied or tampered with.
Should this provided satchel be lost or damaged during your hire period and need replacing, you will be liable for the costs involved. You will be liable for the cost of replacing the satchel and return delivery expenses. Your original return fee charged will not be reimbursed. YVDH will not be held liable for garments which are late or lost in transit due to your chosen method of shipping.
Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron or press any hired garment. All garments are professionally steamed prior to sending however can become creased in the post. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. If you need further assistance please contact us for advice.
YVDH shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.
You agree to treat our products like you would your own. You will treat the garment with the upmost of care.
We offer free damage insurance to the value of one hundred dollars ($100) to cover minor damage. For minor damage if YVDH assesses (at its sole discretion) that the cost of repairs will be over one hundred dollars ($100), then you will be required to pay the difference (e.g. if the repair cost is one hundred and fifty dollars ($150), then YVDH will require you to pay fifty dollars ($50). If YVDH assesses (as its sole discretion) that the dress is not repairable, you will be charged the full replacement value of the dress. If YVDH deems the dress has been purposely damaged beyond repair or is not returned, you will be charged the replacement value of the dress as stated at booking + 10% on top for Standard Hire and 20% on top for Couture Hire. Dresses considered irreparable are not covered by the $100 insurance.