Below are some of our frequently asked questions.

If there is anything else our team can assist with, please do not hesitate to contact us.

General Questions regarding Dress Hire

How does YVDH Dress Hire work?

At YVDH, we try to make the hire process as simple as possible. If you're local...pop in for a visit! We love to help our fellow beauties find the most perfect dress and this way, you know it's just right.
No appointment necessary!
Alternatively, you can view all our hires online. Once you have found your desired dress, add your size to the cart and confirm your dates are available through our online calendar. Select the day you would like to receive your dress (remember your 4 or 8 day booking timeframe). We recommend selecting 2 days prior to your event.
Select pick up in store or post.
Select drop off to store or return via post.
Place your order, add some personal details, fix up the payment and...DONE!


YES, WE DO! We are happy to provide a Backup Dress at a discounted price. When you receive both your dresses, you will notice 'removal' tags attached. Just remove the tags from the dress you wish to wear to your event and as long as one of the dresses is returned with tags attached, you will not be charged the full amount of both dresses. The cost of the backup dress in nonrefundable.

Please use DISCOUNT code 'BACKUPDRESS' at checkout for 80% OFF your second dress.

Standand Hire V's Couture Hire - What's the Difference?

At YVDH we offer two types of Dress Hire - Standard & Couture...Why you ask? Some of our dresses are sourced from Australia and can usually be replaced easily if required. Some of our dresses are sourced from Couture Boutique Labels in New York City. These dresses are more intricate, heavily sequined, laced or beaded with a greater risk of damage (which your free hire insurance covers up to $100). They are also our most popular range, hence the higher late fees to ensure future bookings are not disrupted. There are higher costs associated with sourcing these dresses and some are not replaceable.
Therefore, if you hire a Couture Dress, there are higher costs associated with late returns and also replacement costs if needed.

Standard Hire - Late fees - $20 Per day (outside of your hire period)
Standard Hire - Replacement fees - Full retail value of the dress plus 10%

Couture Hire - Late fees - $40 Per day (outside of your hire period)
Couture Hire - Replacement fees - Full retail value of the dress plus 20%

(Please see our T&C's for further information)

How long is the dress hire process?

We have two options for dress hire! 4 days or 8 days.
When you receive your chosen dress this will be the first day of your hire. When you have placed it in the post or returned in store, that will be the last day of you hire.
Please note: There are late fees for each day beyond your chosen hire day period.
$20 for our Standard dress range
$40 for our Couture dress range
PUBLIC HOLIDAY: If your dress return day happens to fall on a public holiday. Please post on the next business day (you will not be charged for this)

What are the sizes you stock?

Our sizes range from an adult 4 to 26. We are forever expanding our collection with a variety of sizes and styles for almost every occasion.

What is the condition of the dresses like?

The team at YVDH are dedicated to taking great care of our dresses and ensuring the quality remains 'brand new'. The dress you have selected has been through a thorough process before being hired out. This includes cleaning, steaming and any small repairs completed so they arrive like new.
Unfortunately, certain fabrics are prone to wrinkle in transit. If you have received a dress with slight creases, we kindly ask that you do not try to iron the dress and only try steaming the dress on low heat. Alternately we find hanging your hired dress in a steamy bathroom is effective at removing wrinkles.
Please Call or Email us if you require any more assistance.
03 9739 6774 or theteam@yvdh.com.au
Please note: We kindly ask that NO alterations are to be made to the dress under any circumstances.

What if I need to change or cancel my order?

We all change our mind sometimes!
YVDH offer a full refund on dresses cancelled up to 14 days of your booking with no cancellation fee.
7 days out will not receive any refund. You will receive store credit for the hire fee associated with your cancelled order which is valid for 12 months.
Less than 7 Days out, you will receive store credit minus postage (if already sent) and a $10.95 cancellation fee.
(Please see our T&C's for further information)

Do I have to clean my dress?

NO. At Yarra Valley Dress Hire we handle all the cleaning for you. It is included in the hire price.

What if I damage the dress?

We know that accidents can happen. Therefore, we provide free accidental damage insurance up to $100 for your peace of mind. If the dress costs more than $100.00 to repair, you will be charged the difference. If management deem the dress is not repairable, you will be charged the full retail value (plus) to cover a replacement. Please see below.

Standard Hire - Replacement fees - Full retail value of the dress plus 10%
Couture Hire - Replacement fees - Full retail value of the dress plus 30%
(Please see our T&C’s for further information)


Head over to our contact us page and shoot us an email. Post your hire back to us within 24 hours of receiving your delivery. We will issue a credit note (minus shipping) once we receive the dress in its original condition.


If you attend a school in close proximity to YVDH, your school has been provided with a unique discount code.
This can be used towards a Dress for Hire to wear at your next Social, Formal, Valedictory Awards Etc...!
Your unique code provides 15% OFF your Dress Hire, can only be used in the 'SCHOOL' section of our website or instore and is limited to one use per customer for the year it is issued.

Do I need to pay a bond?

We do not require a bond when hiring a dress. When you order your dress, you give us permission to charge your bank account in case of loss or damage.

Do you have Terms and Conditions?

You can read our Terms and Conditions located on the home page at the bottom. They also provide a more detailed description of our FAQ’s.


What if i lose my return satchel?

During the checkout process, if you select 'return via post' you will receive a return satchel with your order. We ask that if this is misplaced, you provide an express post satchel at your own expense.
Our return address is: Yarra Valley Dress Hire - 17 Industrial Park Drive Lilydale, Victoria 3140

Do I have to be home to receive my order?

All parcels are shipped with an Authority to Leave. If you do not wish for this to happen please include this in the delivery instructions upon checkout.
Please note that this option can delay your parcel delivery. We strongly suggest if your delivery address is not suitable for a parcel to be left in the event you are not home, you choose an alternative more suitable delivery address to avoid delays in receiving your order.

How long will my order take to receive?

All our Hire Dresses will be posted via express post with an estimated delivery of next day up to 4 days depending on location.
All other orders will be posted via standard (2-8 business days) or express post (1-4 business days) depending on what you have selected at checkout.
We do not post on a Saturday, Sunday or Public Holidays but will endeavor to do so the very next business day.

General Questions regarding Sale Dresses, Accessories & Giftware


Ordering online can be tricky and we understand you may have a change on mind once receiving your order.
If you would like to return your dress please email us within 24 hours of delivery. Do not wear it or remove tags.
Once the dress has been returned to us (at your expense) and management deem the dress to be in the same condition it left us, we will issue a full refund (minus shipping).


For health reasons we are unable to accept returns under any conditions on your purchased accessories item. This includes Tan, Lashes, Perfume, Hand Cream, Booby Tape and Jewelry.


The team at YVDH take great care in packaging your purchased gift for shipping. Once your parcel has left our premises, we are not in control nor hold any liability on how a courier may handle your package. Should your items arrive damaged, please email us photos within 24 hours. If your purchased item is in stock, we will dispatch a replacement as priority. Alternativly we will issue a full refund including shipping costs.